Still need help?

  • Customer Services:
    [email protected]

  • Address: 119 Racecourse Road
    Ascot
    Brisbane
    4007

  • Or feel free to submit an enquiry via the form and we will get back to you as soon as possible.

Professionals

Are you are interested in offering online video consultations? You can set your own rate and availability times, to give yourself additional income, or lifestyle flexibility.

Please see our frequently asked questions below, with all the basic information required to get started. If you have any additional questions, please e-mail us at [email protected]

  • What are my responsibilities?

    Telehealth should be approached in a professional manner, as with any other patient consultation.

    You should familiarise yourself with AHPRA’s telehealth guidelines before starting to offer telehealth consultations, and abide by these at all times.

  • How am I notified of appointments?

    You will receive an SMS and e-mail notification of any bookings made. It is your responsibility to make sure you are online and logged in to your meeting room in time for the patient’s arrival

  • Am I an employee of Simple Online Doctor?

    If you decide to offer video consults, you will not be an employee by Simple Online Healthcare. To get started, you will need to

    • Have your own Professional Indemnity Insurance
    • Have an ABN
    • Be registered for GST
    • Be responsible for your own PAYG liability
    • Be responsible for your own workers compensation and superannuation.
  • Does my Professional Indemnity Insurance cover me?

    You will need to contact your PI provider to check that telehealth consultations are covered under your policy. Whilst most insurers do now include telehealth cover, it is your responsibility to check your cover.

  • How much can I earn?

    Doctors – You can set your own rate for the different types of consultations, which are typically between 15-30 minutes long. You will retain 65-75% of the fee charged, depending on the number of consultations provided each month.

    Psychologists – You can set your own rate for the different types of consultations, which are typically between 45-60 minutes long. You will retain 75-85% of the fee charged, depending on the number of consultations provided each month.

  • How am I paid?

    We will pay you on a monthly basis directly into your bank account.