For more information and common questions about delivery times and tracking information; please visit our FAQ page.
Australia Post Express Delivery
Orders are typically reviewed within 24-48 hours. Some requests require a brief consultation usually available on the same or next day. If approved, requests are prepared and dispatched within 24 hours Monday to Thursday. Orders placed late Friday and during the weekend will be dispatched Monday when postal service resumes. Delays may occur if you do not book in your consultation or if you delay submitting your ID verification (first-time customers). If you live in a major Australian city, you will generally receive your order within 1-2 business days after dispatch. It may take up to 5 business days after dispatch for rural or regional areas. You can use the Australia Post Delivery Time Calculator to get an idea of how long your order should take to reach you. Tracking numbers are sent via email or available from your account page after your order has been dispatched.