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Privacy Policy

We view our customer’s security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

We do not have access to your financial information which is securely transferred directly to our card processing agents (eWay) and who process it on our instructions.

Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.

This website contains links to other websites with their own privacy policies, we are not responsible for the privacy policies of these websites.

When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

Data Security

What are Cookies?

Cookies are small useful text files that are stored on your internet browsing device (e.g. computer, tablet or phone). They are used to remember useful information that allows certain functionality to work, for example cookies can be used to remember what’s in your shopping basket while you browse or if you’re logged in or not. Cookies don’t store your personal details such as your credit card details, your name or your date of birth. Cookies can’t harm your computer, and are active for differing lengths of time; some are stored until you close your browser, while others may last for several weeks or more.

How we use Cookies

We use a combination of our own cookies and third party cookies to enhance your browsing experience and to enable our site to function efficiently. In particular, we use cookies to:

  • Enable you to set up an account, place orders and make payments;
  • Remember items you place into your shopping basket;
  • Remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously;
  • Enhance your shopping experience.

What types of Cookies do we use?

Our site uses session cookies and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off. Once you log off session cookies are deleted. Persistent cookies will not be deleted after each session.
Strictly Necessary Cookies are essential to our site, if these are disabled, your experience on our site may be interrupted and you may not be able to use a shopping basket or make payment.

Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
Functionality Cookies customise the look and appearance of our site. For example, a functionality cookie will remember your username and language preferences next time you visit.

Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our site, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign.
Third party cookies may be used on our website by approved organisations to provide services on our website.

What happens if I turn off Cookies?

If you disable or delete cookies you may not be able to shop or access important parts of our site. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online.

Google Analytics

Google Analytics Opt Out Add On

To opt out of having google use cookies in your browser, follow the above link

Contact Us

If you want to inquire about any of the information that we store about you, or to request corrections or amendments, please contact us.

Data We Collect

We will NEVER sell any data, anonymised to otherwise, to any third party agency.

All data collected on the site that is protected by us in accordance with current data protection legislation. This data is essential for the service to operate, and to allow our doctors to make informed decisions about your treatments. Data is stored securely, and is used

  • to provide the services you request from us.
  • to communicate with you if there is a question or query in relation to your order.
  • to provide our doctors  with sufficient information to decide on suitability of treatment.
  • to keep medical records for audit purposes and legal reasons.
  • to track activity on our site to help improve the user experience.
  • to periodically send promotional emails about new services or offers. You can unsubscribe from these at any time.

We do not collect or store your credit card information. Online payments are processed by eWay, a market-leading Australian company. You can read more about eWay here.

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