FAQ
General
Is the Packaging discreet?
Is the service confidential?
What will appear on my bank statement?
What will appear on my bank statement?
Is the service legal?
Do I need a prescription to order?
Is the medication supplied genuine?
Are there any prescription or consultation fees?
How do I place an order?
What treatments are available?
Are you a subscription service?
Why do I need to verify my ID?
How do I verify my ID?
Are the doctors registered in Australia?
Who delivers my order?
Who prepares my script?
Delivery
How long does delivery take?
Will I receive a tracking number?
Do I need to sign for my delivery?
Do you deliver outside Australia?
Do you deliver to PO Boxes and Parcel Lockers?
Can I put my local post office as my delivery address?
How do I enter my full address?
Telehealth appointments
How can I book my appointment with the doctor?
How do I join my appointment?
How long will the appointment take?
Is this required to get my prescription?
What happens if I miss my appointment?
Am I guaranteed treatment?
How many resupplies will I be provided for my treatment?
Will I need to speak to a doctor every time?
Will I be charged a consult fee for resupplies?
Payments / Refunds
Do you accept PayPal?
Why have I received a refund?
How long does a refund take?
